Measuring Success And Satisfaction In Chatbots

[The point of a #chatbot is not to have nice little conversation, but to let your customers get something done. ]

Chatbots are hot right now. They even have their own awards. But making a great chatbot with awesome UX is not easy. One of our partners is working on multiple chatbot projects and they want to understand the UX of their chatbots and communicate this to their clients (I can’t say who it is, it’s … [read more]

Source: UXprobe

Categories: Technology


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