Customers Prefer Bots Over Customer Service Agents For Simple Tasks

[According to new research, 55% of customers would prefer to chat to a bot over a human. #Chatbot #AI #Trend ]

If customer service bots are just as accurate as a human customer care agent, 55% of customers would prefer to chat to a bot over a human, according to new research. [read more]

Source: Research Live



Categories: Technology, Trend

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